Refunds and rooms that don't start

Asking for a refund

Write to us with your order number. Tell us what happened and what you would like — a refund, more time, or another try at opening your room. If you have not started your room yet, we refund in full.

If you paid and your room did not open

This should not happen, but if it does, nothing is decided by a machine. A person looks at it within 24 hours and does one of three things: opens your room, adds the lost time to your term, or refunds you in full. Your payment stays recorded either way.

We answer within one business day, Seoul time.