Asking for a refund

Write to us with your order number. Tell us what happened and what you would like — a refund, more time, or another try at opening your room. If you have not started your room yet, we refund in full. If you get a full refund, your room closes right away and is deleted 3 days later.

If you paid and your room did not open

If your room did not open or a problem on our side prevented you from using it, send us your order number. A person will review the case and may reopen your room, add time, or provide a refund as appropriate.